Tag: comcast
Comcast reads blogs, provides customer service through Twitter
More and more companies are starting to embrace the social web. Comcast discovered that communicating and following up with unsatisfied customers through third party web sites (personal blogs, Twitter, etc) can have a positive effect.
Of course, that's a Good Thing™, because as a (due to lack of alternatives, sometimes forced) customer it often seems that […]
Posted: July 26th, 2008 under Social Web.
Tags: comcast, social media, suddenoutbreakofcommonsense
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